Taino Turns — Queue Management
Professional queue management system designed for clinics, labs, and service businesses in Puerto Rico and beyond.
The Problem
In Puerto Rico and across the Caribbean, patients wait hours in crowded lobbies with no idea when their turn is coming. Common problems include:
- • No transparency — patients have zero visibility into their position or wait time.
- • Paper lists that get lost, skipped, or manipulated with no accountability.
- • Hours of patient time wasted daily to disorganized queues.
- • Staff overwhelmed with no tools to manage at scale.
Our Solution
This concept outlines a queue system designed to organize service without requiring additional app downloads:
- ✓ Daily QR code check-in — no app download required.
- ✓ Real-time staff dashboard with every action fully audited.
- ✓ Proposed queue position and notification options, subject to the agreed scope.
- ✓ Organization isolation and configuration based on requirements.
Clear presentation
Organized information to make the system easier to use.
Adaptable design
A structure that can be tailored to individual requirements.
Scope to be confirmed
Integrations and automations are subject to evaluation.
Queue workflow concept
Queue request
Intuitive check-in for visitors.
Status and wait
Clear queue presentation.
Service
Tools to organize service delivery.
Concept presentation. No live demo environment is advertised.
Key Features
Daily QR Check-In
- • Unique tokens generated daily
- • Yesterday's QR won't work today
- • No app download — any mobile browser
- • Auto-close when daily limit is reached
Real-Time Staff Panel
- • Full live queue view for staff
- • Call next, mark no-show, complete
- • Drag-and-drop reorder with reason log
- • Auto-polling without page reload
Immutable Audit Trail
- • Every reorder requires a documented reason
- • Actions tied to authenticated staff identity
- • Logs that cannot be edited or deleted
- • Full audit history for administrators
Patient Experience
- • Live queue position on their phone
- • Sound notification when it's their turn
- • Large-screen waiting room TV display
- • No accounts — just name and QR code
Abuse Protection
- • Rate limiting and IP hashing
- • Daily token rotation
- • Prevents pre-day registration abuse
- • No spam — per-session check-in limits
Multi-Tenant SaaS
- • Each clinic on its own subdomain
- • Fully isolated data per client
- • Scales from 1 to 1,000 clients
- • Multiple queues per tenant
Solution approach
Designed around the actual project scope. Tools, integrations and capabilities are selected and verified before being described as implemented.
Ready to end the chaos in your waiting room?
Contact us today. No commitments. We're here to help.